All Field Service customers receive custom-designed relationship management tools
to ensure complete and total customer satisfaction.
We provide the following tools to meet the contracted maintenance
agreement service level.
Dedicated support phone line to provide direct and immediate access to
Authorized Support personnel during normal business hours.
A confidential email address that is for the sole use of the customer
to communicate issues to us.
We have developed and implemented an asset management, maintenance, and repair
system that allows us to capture all items in the list of equipment as well as program
maintenance data from the actual preventive maintenance and emergency repair activities.
This program gives an unprecedented view of equipment and maintenance.
Once the maintenance contract is awarded to Aerospace Facilities Group, Inc.
we will identify each piece of equipment in the SOW and place an inventory tag on it.
That inventory tag will give each piece of equipment its own maintenance serial number.
That number will be used in our computer-based preventive maintenance program
to track each piece of equipment each time it is serviced.
The tracking will include the following:
a. The equipment type
b. Equipment location (building number or dock number)
c. Tracking serial number
d. Last date of service
e. Serviced by whom
f. Running hours (if available)
g. Last service completed (oil, filters, etc.)
h. Major future service schedule
i. Parts used during the service
These reports are stored and can be printed out and distributed to the base POC if requested.
Aerospace Facilities Group, Inc. will maintain the testing records for compliance of the environmental office.
Aerospace Facilities Group, Inc. will conduct quarterly meetings with the base POC and contracting officer to review the last quarter’s maintenance and address any issues or concerns that anyone may have. We will also review any upcoming major equipment maintenance so that the maintenance can be scheduled around any work being completed in the shops.
Aerospace Facilities Group prides itself on providing the most comprehensive, high-quality service and support available in the industry. We achieve this level of service by ensuring that our IN-HOUSE staff of trained field service engineers becomes intimately familiar with your specific systems. Our field service Engineers are our employees, not subcontractors. Every Aerospace Facilities Group employee passes a DMV (home state driving record of the candidate is verified) and drug screening before being offered employment.
Our goal is to assign a field service engineer to support a customer throughout the term of the contract whenever possible. This allows Aerospace Facilities Group and the customer to develop a keen understanding and awareness of your needs.
The better we know you, the better we can serve you!
Whether on or off the job, at Aerospace Facilities Group, Inc. safety comes first. Not only will we meet your particular site safety requirements, we will strive to exceed those standards to ensure the highest level of protection for our customers and staff.
From eye ware to steel-toed boots and everything in between, our field service engineers will be prepared.
Aerospace Facilities Group will develop a custom Health and Safety Program for the activity requesting maintenance service. We require and document that all staff on-site are briefed and trained on all local safety rules, fire, emergency, and injury contact procedures. This includes visual mapping, driving direction, contact names and numbers as well as general base information.
Aerospace Facilities Group also provides 24-hour emergency repairs to all equipment.
If you or anyone has any questions on our capabilities of maintaining your equipment please call on us. If anyone in the activity would like us to come out and discuss any current problems you’re having let us know.