Aerospace Facilities Group, Inc. Field Service Division engineers, installs and maintains:
Our Field Service Engineers’ bring the highest level of skill, training, and technical experience to meet your exacting requirements. Aerospace Facilities Group, Inc. provides vendor-based training for all of our field service staff. Each Field Service Engineer is vendor certified in at least one (1) major compressed air system manufacturer, make-up air system, breathing air system, and has successfully completed a comprehensive Maintenance Instructor Course and is required to complete no less than 32 hours a year in additional training in the system most important to our customers.
Field Service Support Tools
All Field Service customers receive custom-designed relationship management tools to ensure complete and total customer satisfaction.
We provide the following tools to meet the contracted maintenance agreement service level.
Dedicated support phone line to provide direct and immediate access to Authorized Support personnel during normal business hours. A confidential email address is for the sole use of the customer to communicate issues to us.
We have developed and implemented an Asset Management, Maintenance, and Repair System, which allows us to capture all items in the List of Equipment as well as program maintenance data from the actual Preventive Maintenance and Emergency Repair activities.
This program gives an unprecedented view of equipment and maintenance.
Once the maintenance contract is awarded to Aerospace Facilities Group, Inc., we will identify each piece of equipment in the SOW and place an inventory tag on it.
That inventory tag will give each piece of equipment its own maintenance serial number. That number will be used in our computer-based preventive maintenance program to track each piece of equipment each time it is serviced.
The tracking will include the following:
The equipment type
Equipment location (building number or dock number)
Tracking serial number
Last date of service
Serviced by whom
Running hours (if available)
Last service completed (oil, filters, etc.)
Major future service schedule
Parts used during the service
These reports are stored and can be printed out and distributed to the base POC if requested.
Aerospace Facilities Group, Inc. will maintain the testing records for compliance of the environmental office.
Aerospace Facilities Group, Inc. will conduct quarterly meetings with the base POC and contracting officer to review the last quarter maintenance and address any issues or concerns that anyone may have.
We will also review any upcoming major equipment maintenance so that the maintenance can be scheduled around any work being completed in the shops.
The Dedicated Field Service Team
Aerospace Facilities Group, Inc. prides itself on providing the most comprehensive, high-quality service and support available in the industry. We achieve this level of service by ensuring that our IN-HOUSE staff of trained Field Service Engineers becomes intimately familiar with your specific systems. Our Field Service Engineers are our employees, not subcontractors. Every Aerospace Facilities Group, Inc. employee passes a DMV (home state driving record of a candidate is verified) and drug screening before being offered employment.
Our goal is to assign a Field Service Engineer to support a customer throughout the term of the contract whenever possible. This allows Aerospace Facilities Group, Inc. and the customer to develop a keen understanding and awareness of your needs.
The better we know you, the better we can serve you!
Safety and IPP
Whether on or off the job, at Aerospace Facilities Group, Inc., safety comes first. Not only will we meet your particular site safety requirements, we will strive to exceed those standards to ensure the highest level of protection for our customers and staff.
From eye ware to steel-toed boots and everything in between, our Field Service Engineers will be prepared.
Aerospace Facilities Group, Inc. will develop a custom Health and Safety Program for the activity requesting maintenance service. We require and document that all staff on-site are briefed and trained on all local safety rules, fire, emergency, and injury contact procedures. This includes visual mapping, driving direction, contact names and numbers, as well as general base information.
Aerospace Facilities Group, Inc. also provides 24-hour emergency repairs to all equipment.
If you or anyone has any questions on our capabilities of maintaining your equipment, please call on us. If anyone in the activity would like us to come out and discuss any current problems you’re having, let us know.
HANGAR DOOR REPAIR
Aerospace Facilities Group, Inc. has extensive experience in repairing and installing all types of aircraft hangar doors, paint booth filter doors, and filter plenum doors. These doors require specially trained and experienced technicians to ensure the doors work safely and reliably.
We can engineer a hangar door based on your needs and expectations. We also have hard-to-get repair parts and provide a cost-effective solution to repairs.
Aerospace Facilities Group, Inc. has worked at several Military bases installing and repairing hangar doors. Aerospace Facilities Group, Inc. is the sole maintenance provider for the USAF Thunderbird maintenance hangar and the F-22 Raptor repair facility both at Nellis AFB.